Comcast is rolling out a new guide service for their Digital and DVR cable boxes. The previous Microsoft one was plagued with errors so they decided to roll out a new one. I personally do not like the new guide at all, but thats a different blog post.

So.. How do you save that $19 I promissed? Well just call 1-800-COMCAST (1-800-266-2278) and enter 1-1-2 in the tele-prompt menus and you will be directed to an operator. When the operator answers tell him/her that your Comcast box upgraded its guide and that your not happy with it. Tell her that you were NOT notified that this change was going to happen. Do not be rude or angry just ask for a rebate on your current month service for you inconvenience.

The key to this is that you must be polite. All the Comcast operators have been trained on how to handle customers who call with regard to this new menu. They are told that they can give you a rebate on your service…. so its yours to be had…. just make the call.